phdream app Privacy Policy

When you register and use phdream app, we collect certain personal information that is necessary to operate your account and deliver our services to you as a player in the Philippines. This includes your full name, date of birth, email address, mobile number, and the payment details you provide when making deposits or requesting withdrawals in Philippine pesos. We also collect technical information such as your device type, browser, IP address, and session activity logs, which help us maintain platform security and improve your experience. During the identity verification process, we may request a copy of a government-issued ID or other supporting documents to confirm that you meet our eligibility requirements. All information you submit is stored securely and accessed only by authorised personnel for the purposes described in this policy.

We also collect information about how you interact with the platform — including the games you play, the bets you place, the promotions you use, and the pages you visit. This behavioural data helps us personalise your experience, detect unusual activity, and ensure that our platform operates fairly for all Filipino players. We do not collect any information beyond what is reasonably necessary for these purposes, and we do not purchase or obtain personal data from external data brokers.

The personal information we collect is used primarily to create and manage your account, process your deposits and withdrawals in PHP, verify your identity, and provide you with access to the full range of features on phdream app. We also use your data to communicate with you about your account, including transaction confirmations, security alerts, and updates to our policies. Where you have opted in, we may send you information about promotions and offers available on the platform — you can update your communication preferences at any time through your account settings. Your data is also used to detect and prevent fraud, money laundering, and other prohibited activities, which is a legal obligation we take seriously as a licensed platform serving players in the Philippines.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share limited data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification services, and technical infrastructure providers — but only to the extent necessary and under strict confidentiality agreements. Any third party that handles your data on our behalf is required to protect it to the same standard that we apply internally.

As a registered player on phdream app, you have the right to access the personal information we hold about you and to request a correction if any of it is inaccurate or out of date. You may also request the deletion of your personal data in certain circumstances — for example, if you close your account and there is no longer a legal or regulatory reason for us to retain it. Requests to access, correct, or delete your data can be submitted through the support contact listed in the footer of this page. We will respond to all valid requests within a reasonable timeframe and in accordance with applicable data protection requirements in the Philippines.

You also have the right to withdraw your consent to certain types of data processing at any time, including marketing communications. Withdrawing consent will not affect the lawfulness of any processing that took place before the withdrawal, and it will not prevent us from processing data that we are required to retain for legal or regulatory compliance purposes. If you have concerns about how your data is being handled, we encourage you to contact our support team first so we can address the matter directly. For further information about your rights, the FAQ page contains plain-language guidance on common privacy questions.

phdream app uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and ensure the platform functions correctly on your device. Essential cookies are required for the platform to operate and cannot be disabled without affecting your ability to use the service. We also use analytical cookies to understand how players navigate the platform, which helps us identify areas for improvement and optimise the mobile experience for Filipino users. These analytical cookies do not identify you personally and are used only in aggregate form.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some platform features. We do not use cookies to serve third-party advertising or to track your activity on other websites. Our use of tracking technologies is limited to what is necessary to deliver a secure, functional, and personalised experience on phdream app.

We may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable legal requirements in the Philippines. When we make changes, the updated version will be published on this page with a revised effective date. We encourage you to review this page periodically so you are always aware of how your personal information is being handled. Continued use of the platform after an updated policy has been published constitutes your acceptance of the revised terms.

If you have any questions about this Privacy Policy or about how phdream app handles your personal data, please refer to the FAQ page for common answers, or contact our support team at the email address listed in the footer below. We are committed to being transparent and responsive on all matters relating to your privacy and data security.